Returns & Exchanges

At Creality Falcon, we stand behind the precision of our laser engraving technology and offer a 30-day return policy to ensure your complete satisfaction. If your equipment does not meet your creative expectations, we are committed to making it right through a streamlined exchange or refund process.

1

Initiate Your Request

Contact our technical support team via the online portal within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare the Hardware

Carefully repackage your Creality Falcon machine in its original factory packaging, including all laser modules, cables, tools, and safety equipment to ensure safe transit.

3

Shipping and Tracking

Affix the provided return label and drop off the package at an authorized carrier location, ensuring you retain the tracking number for our verification team.

4

Inspection and Refund

Once our technicians verify the hardware's condition and functionality, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing