Frequently Asked Questions

Everything you need to know about your Creality Falcon laser engraver and orders.

What is the typical shipping time for Creality Falcon engravers?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and proximity to our regional warehouses.

Does my laser engraver come with a warranty?

Yes, all Creality Falcon machines include a 12-month limited warranty covering manufacturing defects and hardware failures under normal operating conditions.

What materials can the Creality Falcon laser cut and engrave?

Our machines are designed to engrave wood, acrylic, leather, and certain metals. Cutting capabilities depend on the wattage of your specific diode laser module; please refer to the product manual for thickness limits.

What is your return policy for electronics?

We offer a 30-day return window. The product must be in its original packaging and in like-new condition. Please note that return shipping costs may apply for non-quality related returns.

Are software and drivers included with the purchase?

We provide free firmware updates and drivers. Our machines are fully compatible with popular industry software like LaserGRBL and LightBurn.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna or Affirm for eligible customers.